On-site breakdown and troubleshooting
Systematic fault diagnosis, repair, functional testing and clear service reporting on site.
Fault diagnosis and repair that gets the system working again
If your system has a fault, we can investigate the cause, repair or replace the affected parts and test that everything we worked on operates correctly.
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01Remote triage and service preparation We review panel messages, fault history, drawings and recent changes so the engineer arrives with the right tools, software and likely spare parts.
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02On-site fault finding We test power supplies, batteries, loops, wiring, devices, communications and interfaces to identify the cause instead of replacing parts by guesswork.
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03Repair, replacement and reprogramming We repair connections, replace supported components and restore configuration or cause-and-effect while protecting unaffected areas of the system.
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04Functional test and service report We test the repaired circuit and connected functions, explain any remaining risk and issue a report covering findings, work completed and recommended follow-up.
Brands we work with
Technical Resources
How we compare fire safety solutions
Compare fire safety systems for your building, from product approvals and installation to maintenance and cost.
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Understanding fire safety approvals and certifications
Separate standards, marks, schemes and listing bodies.
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Browse the fire safety manufacturer directory
Find manufacturers, products, certifications and technical references.
Read resourceFrequently Asked Questions
What should I send before a troubleshooting visit?
Send the site location, panel make and model, fault messages, photos, recent service reports and details of any changes made before the fault appeared.
Is on-site troubleshooting available in all countries?
On-site troubleshooting is available in selected countries based on the installed system, technician availability, spare parts and local requirements. Contact us to check support for your site.
What will the service report show?
The report records the fault found, tests performed, repairs or replacements completed, the functions restored and any further work or parts required.